Where do you ship?
We ship across Australia and New Zealand. All orders are shipped from our fulfilment location in the United States. See our Shipping Policy for full details.
How long will my order take?
Orders are usually dispatched within 1–3 business days. After dispatch, delivery to Australia and New Zealand takes 4–9 business days.
Do you offer free delivery?
Yes – standard shipping is free on all orders to Australia and New Zealand.
Can I return an item?
Yes. You can return unused items in their original packaging within 30 days of delivery. Faulty items are always covered under the Australian Consumer Law. See our Refund Policy.
How do I track my order?
Once your order ships, we email you a tracking link. You can also view your orders by logging in to your account.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. All payments are processed securely. The payment options available to you are shown at checkout.
What currency are prices in?
Australian customers see prices in AUD and New Zealand customers see prices in NZD.
How can I contact you?
Email us at support@kookahome.com or visit our Contact page. We reply within 1–2 business days.