Last updated: 15 November 2026
KookaHome ("we", "us", "our") is operated by Samrat Nayak LLC. We respect your privacy. This policy explains how we collect, use, disclose and protect your personal information when you visit or buy from our online store. We handle personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth), the New Zealand Privacy Act 2020, and other applicable laws.
Information we collect
- Contact details – name, email, phone number, billing and shipping addresses.
- Order information – products purchased, order history, returns and communications with us.
- Payment information – payments are processed securely by our payment providers (such as Shopify Payments and PayPal). We do not store your full card details.
- Account information – login details and preferences, if you create an account.
- Device and usage information – IP address, browser type, pages visited and how you interact with our store, collected through cookies and similar technologies.
How we use your information
- To process and deliver your orders, including returns and refunds
- To communicate with you about your order and respond to your questions
- To send marketing emails, if you have opted in (you can unsubscribe at any time)
- To improve our store, products and customer experience
- To detect and prevent fraud and keep our store secure
- To comply with our legal obligations
Who we share it with
We only share personal information as needed to run our business, including with:
- Shopify, which hosts our store
- Payment processors
- Delivery carriers and fulfilment partners
- Email, analytics and advertising service providers
- Professional advisers and authorities where required by law
We do not sell your personal information.
Overseas disclosure
Our business is based in the United States, and our service providers may store or process information in countries including the United States, Canada and others. When we disclose personal information overseas, we take reasonable steps to ensure it is handled in line with Australian and New Zealand privacy law.
Cookies
We use cookies to make our store work, remember your cart and preferences, understand how our store is used, and show relevant ads. You can control cookies through your browser settings and our cookie banner. To opt out of certain data sharing for targeted advertising, visit Your Privacy Choices.
Security and retention
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We keep information only for as long as we need it for the purposes above or as required by law.
Access and correction
You can ask to access or correct the personal information we hold about you, or ask us to delete it, by emailing us. We may need to verify your identity first. We'll respond within a reasonable time, usually within 30 days.
Complaints
If you have a concern about how we handle your information, please contact us first and we'll try to resolve it. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au) or, in New Zealand, the Office of the Privacy Commissioner (privacy.org.nz).
Children
Our store is not intended for children under 16, and we don't knowingly collect their personal information.
Changes
We may update this policy from time to time. The latest version will always be on this page.
Contact us
Samrat Nayak LLC (trading as KookaHome)
30 N Gould St, Ste R, Sheridan, Wyoming 82801, USA
Email: support@kookahome.com