Last updated: 15 November 2026
KookaHome delivers to addresses across Australia and New Zealand. All orders are shipped internationally from our fulfilment location in the United States.
Processing time
Orders are usually processed and dispatched within 1–3 business days (Monday–Friday, excluding public holidays). During sales and holiday periods, processing may take a little longer.
Delivery times and costs
| Destination | Estimated delivery after dispatch | Cost |
|---|---|---|
| Australia (all areas) | 4–9 business days | Free shipping |
| New Zealand | 4–9 business days | Free shipping |
Delivery times are estimates and are not guaranteed. Delays can occasionally happen because of customs clearance, carriers, weather or other events outside our control. Remote areas may take a little longer.
Order tracking
When your order ships, we'll email you a tracking number and link. You can also see your order status by logging in to your account.
Customs, duties and taxes
Any import duties, taxes or fees charged by customs in your country are the responsibility of the customer.
Address accuracy
Please check your shipping address carefully at checkout. We can't be responsible for orders sent to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible and we'll try to update it before dispatch.
Lost or damaged parcels
If your tracking hasn't updated for 7 business days, or your parcel arrives damaged, please email us at support@kookahome.com with your order number and photos (if damaged). We'll work with the carrier and arrange a replacement or refund where appropriate.
PO Boxes and parcel lockers
We can deliver to PO Boxes and Parcel Lockers in Australia and New Zealand for most items. Some large or heavy items may require a street address.